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Troubleshooting NEO |
Troubleshooting IRIS |
Neo Display Errors
| RE-CALIBRATE | System needs Calibration. |
| SPKR NOT FOUND | One or many of the Speakers or Sub-woofer might be turned off or out of the wireless range of Neo. |
| NEW SPKR FOUND | A new Speaker or Sub-woofer might be added to the already Calibrated system. This has to be followed with another Calibration. |
| CONNECT MIC | MIC not connected during Calibration or the MIC connector could be bad. |
| ROOM NOISE | Noise during Calibration |
| MIC ERROR | MIC could be faulty or there could be obstacles between the speakers and the MIC. |
| SPKR/SUB VOL LOW | Speaker/Sub-woofer could be turned off. OR its volume could be low due to - obstacles between the speakers and the MIC - the room size being very large |
| SPKRVOL LOW | Speaker volume captured by the MIC could be low due to - obstacles between the speakers and the MIC - the room size being very large |
| SUB VOL LOW | Sub-woofer volume captured by the MIC could be low due to - obstacles between the speakers and the MIC - the room size being very large Increase the volume knob at the back of Sub-woofer and Calibration could be tried again. |
| SYMPTOM | CAUSE | SOLUTION |
|---|---|---|
| Unit does not function when main power switch is turned on | 1. No AC power 2. Incorrect power adaptor 3. Power adapter is non functional |
1. Make certain AC power cord is plugged into a live outlet& the outlet switch is turned ON 2. Check if the power adaptor that came with the system is used. If not check if the power rating of the adaptor is correct. 3. Replace the power adaptor with a new one with the correct rating |
| No sound from any speaker | 1. Lose input connections 2. Mute is on 3. Volume control is down 4. Incorrect AV source settings |
1. Secure all input and speaker connections 2. Press Mute Button 3. Turn up volume control 4. In the source settings, HDMI Audio has to be set to ON for the audio to come over the HDMI connection. Note that this may turn OFF the audio in the digital output. |
| No sound from surround or Centre speakers | 1. Incorrect Surround mode 2. Input is Mono 3. Incorrect Calibration |
1. Select a mode other than Stereo 2. There is no Surround information, could be a Mono source 3. Redo Calibration |
| No sound from Centre speaker only | Source has swapped Centre and Sub-woofer content | Select the ‘SWAP CNTR/SUBW’ option under Menu |
| Unit does not respond to remote commands | 1. Weak batteries in remote 2. Remote sensor is obscured |
1. Change remote batteries 2. Make certain front-panel sensor is in line of sight of remote |
| Audio drops or breaks sometimes | 1. There could be multiple wireless devices turned on close by 2. There could be multiple obstructions between the Neo & the Speakers (walls, cabinets, etc) |
1. Make sure uncertified devices that emit radiation (like Microwave) are either not used (recommended) or turned off or kept far away 2. Eliminate these obstacles and check again. If eliminating these obstacles are not possible then call customer service. |
| Audio drops only on HDMI input | 1. Bad HDMI cable 2. Radiation from HDMI cable or TV is affecting Violets Wireless. HDMI being a high definition interface carries high amount of data at high speed. Due to this there is a possibility that there could be radiations from these devices. |
1. Replace the HDMI cables and check 2. Move Neo as far as possible from the HDMI devices (TV, DVD, STB, etc) |
| No Surround effect on HDMI whereas Coaxial/Optical gives Surround | This could be related to the capability or setting of the source device. | Please refer section 3.5 and also check the user manual of your source device. |
| No Audio/Video on Speakers/TV | 1. HDMI devices may not be in sync 2. Incorrect HDMI cables or connections |
1. Restart the HDMI devices, your AV source first. If that does not solve the issue then the TV also. 2. Power off the units, disconnect and reconnect the HDMI cables. |
| Pink/Green tint in picture. Blinking/ Flashing video. | HDCP related issue. HDMI devices may not be in sync. | 1. Restart the HDMI devices, your AV source first. If that does not solve the issue then the TV also. 2. Power off the units, disconnect and reconnect the HDMI cables. |
| Audio & Video take a while to come when I change to HDMI source | HDMI Sync can take between 2-10 seconds. This typically depends on the TV. Newer TVs will sync faster. | |
| Only Stereo (2 channels) displayed by Neo | 1. Incorrect AV source setting 2. If your AV source is a PC/MAC it could be a driver issue 3. Audio format incompatibility |
1. Check the AV source settings and set it to Multi-Channel. 2. Update the PC/MAC driver. Check the PC/MAC sound card specification. . Neo supports only Dolby Digital and PCM formats of Audio. It is recommended that the AV source settings are set to either Dolby Digital or to multi-channel PCM. |
| Only Stereo (2 channels) displayed by Neo when streaming Youtube, Netflix and other content from Internet | 1. YouTube & most content on Netflix stream only 2 channels audio. 2. A lot of downloaded movie content carries only 2-channel audio. |
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| Only 2 channels of audio from satellite/cable TV set top box | Even though the channel is HD the content playing at that time need not always broadcast 6 channels of audio. This is true with Music TV channels has the content is from heterogeneous sources. | If you are sure that the content from the HD channel has 6 channels of audio make sure that the STB’s audio settings have been set to Dolby Digital or Bitstream and not PCM. This is true regardless of the content being played out via digital coax/optical or HDMI |
Troubleshooting IRIS |
During normal usage |
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| Status LED is Blinking RED | • Some speakers may have been turned Off • Some speakers may be out of the wireless range either due to distance or due to obstacles or interference |
| Speech sound seems to come more from back than front | Repeat Learning procedure again |
| There is no sound | • Check connections & source • Check Mute Status • Try increasing the Volume |
During Learn / Calibration |
|
| Status LED blinks RED and D1 blinks BLUE for 10 sec. | This indicates that the noise in the room is too loud for learning. Make sure that there is Silence during Calibration (turn off Fan, mute TV, etc) and start again. |
| Status LED blinks RED and D2 blinks BLUE for 10 sec. | This indicates that there is something wrong with the microphone. Please try Calibration again. If issue persists call your service center. |
| Status LED blinks RED and all Source LEDs blink BLUE for 10 sec. | This indicates that microphone is not connected. If this repeats Please call your service center. |
| Source LED blinks BLUE | Learning / Calibration procedure did not complete successfully. Repeat the process. In case error happens repeatedly, call your service center. |